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Generally, we need 3-10 days to custom made your wedding dresses or formal dresses (except special wedding dresses or formal dresses). The shipping time is determined by the mode of transportation as you requested. Generally, you can receive your goods around 15 days. Off course, our purpose is to offer you our best service, so here we provide you other two faster transportation types: urgent transportation and super urgent transportation. According to different types, we will distribute more professional qualified workers to produce your perfect wedding dresses. At the same time, we will choose the fastest and the most safety transportation type for you, which will guarantees you can get your sweetheart wedding dress in the shortest time.
Now, our transportation is not calculated by the traditional express time, but the time since you place your order to you get the products. The specific information as followers:
Addition: (The tailor period: 7-9 days, express time 5-6 days, arrival time within 15 days)
Addition: (The tailor period:4-6 days, express time 3-4 days, arrival time within 10 days)
Addition: (The tailor period: 2-3 days, express time 1-2 days, arrival time within 5 days)
When your orders can enjoy free shipping, you can choose as followers:
Addition: ( The tailor period: 7-9 days, express time 5-6 days, arrival time within 15 days)
Addition: (The tailor period: 4-6 days, express time 3-4 days, arrival time within 10 days)
Addition: (The tailor period: 2-4 days, express time 1-2 days, arrival time within 5 days)
Our shipping area covers more than 200 countries and regions.
The tailor period: 2-9 days processing time (except special wedding dresses)
Delivery time: 1-6 work days
If you are in a hurry and can't wait to get your custom made wedding dresses, we recommend you choose super urgent shipping type, which is very worthy.
We are an experienced wedding dress manufacturer. All wedding dresses are made directly from our factory, which has no middlemen. Since we have no shop or agents, there are no additional costs for the rental business. So we can offer you the wedding dresses at low prices.
Normally you get within 15 days of your wedding dress after you determine your confirmation by e-mail. Thus, we suggest you make your order a month before your wedding date. Then you can leave us more time for the confirmation, production and shipping. But if you are urgent, we can also send the wedding dress in a required time for you. But you have to pay extra $50.
Unfortunately, no order can be changed after we get your confirmation e-mail or telephone. To check your order carefully.
After more than 24 hours of your purchase all orders can not be canceled, because after your payment we will make the dress according to your own measurements. We can not change the dress. And to this case, we can not give your money back. So before your payment, please confirm details such as apparel articles, color, size and other specific requirements.
- If you have not paid for your order, please do not worry. Every day there are many test orders on our site. And we pay attention only to contracts that have already been paid.
- If you have paid for your order.
- If you within 36 hours after your payment contact us, you will refund 70% within 3 working days will receive (for example, your total order amount is 200 EUR, we will refund 140 EUR)
-If you within 48 hours after your payment, contact us, you will receive 50% refund within 2 working days (for example, your total order amount is 200 EUR, we will refund you 100 EUR).
- (for example, your total order amount is 200 EUR, we will refund you 60 EUR)
More than 72 hours after your payment, we can not cancel your order. And we hope you understand.
Yes we can! Every time we look forward to your next pictures! First, you send us the pictures of the dress by e-mail, we will read it carefully and respond as soon as possible. Then we will ask for a reasonable price, including shipping costs.
After we receive your money, we will send you an order confirmation e-mail to confirm all your order details, such as style, color, size, shipping and so on. When we receive your confirmation, we start to make your dress. It takes about 3-10 working days (please note to normal 3-10 business days excludes weekends and holidays). When we receive your order has shipped, we will send you tracking number so you can track your order in person.
All dresses are supplied by air express company, such as EMS, TNT, DHL, UPS or FedEx. When we return your dress for you, we will send you an email to follow at certain online tracking site.
Yes, of course you can! You're always welcome to buy wholesale. We promise you will get the biggest discount
Please contact us for more details such as style and quality so that we deliver you the best price to build our long-term business relationship!
Different country have different rules that we have no idea. We assume no responsibility for taxes, and you must pay it. Hope you can understand
It is better for you, ask your local customs of this information. They will answer and ask for something like CO or stamped and signed invoice, price and so on. Then you can offer us this information to explain your product successfully.
Please contact our customer service first instead of the complaint ,It can't solve anything . We will examine this issue carefully, and answer within 24 hours. When you receive your item, please check before sign. if you notice any damage, you can refuse to sign it. Please also contact your local Express Company, if the item is lost in transit. They will compensate . Of course, without hesitation we will help you to resolve this matter.
Add it to your shopping bag and simply click on checkout. Then your total costs will be calculated in your preferred currency. However, during a 24-hour period, the exchange rates are reviewed and adjusted several times.
So, maybe you want to temporarily lose your shopping bag and then later want to return later to complete the transaction. If the exchange rate has changed, the total number will be changed.
€, GBP , Yen and USD accepted.
What payment options do you accept?
We accept visa and Western Union.
you can contact customer services at firstname.lastname@example.org
customer service after the sale of a product. Pls rest assured ,we will try our best to help you .
Please contact our customer service at email@example.com. By the way, please send along some photos of the dress to prove problems.
It is better for you to contact our customer service to get a correct address and return code, because we refuse to rights to each parcel of our customers, if it has no return code from our customer service or if the clothes not in the same dress to be, we shipped you. And please do not send back by post, otherwise you will be asked for additional taxes. You also can check our Return Policy
Normally we need your order to consider carefully whether it match our return policy. If it is true, we will tell you how to deal with this issue pdurch e-mail. If we agree to refund our customer service will send you the amount you will receive. Please attention to when your order is not in the same condition as shipped with spots on it, you can not get a refund. You also can check our Return Policy
You also can check our Return Policy. Normally we have to see if your order corresponding problem with our return policy first. We pay for any mistakes we make. But if it's not our fault, we will not pay for it.
Actually it's the responsibility of the shipping companies because they are the people who pack your dress and send you. So we encourage our customers to check the package before you look for the dress. We accept no responsibility if mistakes are made by the express companies.