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Return Policy

Hotinshop only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by Hotinshop.

Return Policy

1.We cannot accept returns for confirmed customer sized or customer self designed dress.
2.We cannot accept returns on items that have been worn or damaged by improper cleaning method.
3.Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
You should contact us within 2 business days (from the date that the item is received) if you want to return the item back to us. Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
Hotinshop reserves the right to issue an approximately 15% restocking fee.
When you give order in Hotinshop .Then we will send you a email to confirm the order .Please check your email and reply us in 24 hours. Once the orders start production, does not accept unsubscribe. If the customer insists on unilaterally cancel the order, stores the resulting loss is borne entirely by the customer. If you want to cancel the order, then you have to contact us within 24 hours, Otherwise 15% fees in charge should be required.

Exchange Policy

1.Please Contact customer service within 24 hours after receipt of goods .If there has any problem ,Please contact hotinshop and provide in-kind picture, with returned reasons;
2.when the customer verification it can ben return, please pays postage returned parcels within 1-2 days; Late applications will not deal with.
3.we will deal with your return package within 3 to 5 working days for you return .
It will take second re-inspection of Return the product , if verify is really our problem, we will refund the payment to your account; the replacement of the products, we will arrange re-delivery, delivery cycle is consistent with the original product cycle. After verification, your return does not meet our return policy requirements, I am sorry we do not refund processing, and return to our products are not refundable.
4.whether or not a quality problem, please return advance freight parcels first. This has caused you loss hotinshop not liable. After verification is the issue of hotinshop, we will refund your postage.

Hotinshop has the final right to explain every term on our website.

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